Experts
Victor Alzate
Ink Innovation
Shawn Richards
Ink Innovation
Organised by
IATA
Ink Innovation
Departure control is no longer enough
To meet the expectations of digitally-native travellers, delivery systems must evolve.
In this airline-only IATA webinar, Shawn Richards, CEO and co-founder of Ink Innovation, and Victor Alzate, Chief Product Officer, discuss why traditional Departure Control Systems are no longer enough for Modern Airline Retailing. They examine how Delivery must evolve into a modular, API-driven layer that connects retailing with servicing and airport operations, while supporting the transition from PNRs to Offers and Orders.
What’s inside
01
How DCS is adapting to support Offer and Order
02
Why modular architecture matters more
03
What future-ready delivery looks like in practice